Hello ITSM

ITSM. Just the Right Fit.

FROM COMPLEXITY TO CLARITY — ITSM THAT WORKS FOR YOUR BUSINESS.

We help you choose and implement the ITSM platform that fits your culture, complexity, and budget. No vendor push. No bloat. Just the right tool, done right.

We Face IT, We Fix IT, and we’re here for the long run.

Expertise – “Guided by Experience”

FacITFixIT brings years of hands-on ITSM delivery expertise, combining deep technical knowledge with a practical understanding of how service management impacts day-to-day business operations.

We have worked across industries and organization sizes, giving us the ability to recognize what truly drives value and what simply adds complexity. Our experience ensures that every ITSM journey we guide is rooted in proven practices while staying adaptable to the unique needs of each customer.

Right Fit – “The Platform That Works for You”

By representing both HALO ITSM and Freshservice, we can recommend the solution that truly matches your organisation’s size, complexity, culture, and budget—without vendor bias or unnecessary extras.

We believe IT Service Management should fit your business, not force you to fit the tool. That’s why we take a partner-led approach — assessing your needs, mapping your ITSM maturity, and delivering solutions that drive efficiency, reduce risk, and scale with your growth.

HALO ITSM leverages its deep understanding of Industries

Halo has in-depth experience serving sectors with diverse service delivery requirements—including manufacturing, the public sector, energy, and large-scale managed service providers—where advanced automation, cross-functional collaboration, and comprehensive reporting are essential.

Mid-to-large enterprises with complex workflows and a need for deep customisation.
Organisations seeking flexible configuration without heavy coding.
Service desks managing multiple departments or service lines (IT, HR, Facilities, etc.).
Teams requiring robust asset management and integration with diverse toolsets.

Our Commitment to You

We’re in it for the long run. We build relationships, not invoices. That means:

Tool Agnostic Advice

We recommend what truly fits your needs.

Right-sized delivery

Configuration over customization, quick wins first.

Adoption

'Go-LIVE' - people, process and enablement designed in.

Measurable outcomes

Faster MTTR, higher self-service, audit-ready change.

Why Representing Both Means No Compromise

At FacITFixIT we align services with business value upfront. We ensure the right FIT for your business. We promote automating ruthlessly—and intelligently, whilst governing clearly—without slowing down.

We implement confidently, guiding adoption, integrations, and ensuring that you get tangible value and improved governance.

	Halo ITSM Contribution	Freshservice Contribution
Expertise in Implementation	Tailored configuration and enterprise-grade fit	Fast deployment with adoption-first enablement
Right Fit Philosophy	Ideal for complex, multi-team setups with deep workflows	Ideal for fast-growing teams seeking simplicity
AI & Automation Leadership	Designed for flexible automation strategies	Built-in AI tools for immediate ROI
Gartner-Endorsed Reliability	Recognized in the Market Guide for mature ITSM capability	Recognized in the Market Guide for modern AI-enabled ITSM

FacITFixIT + Gartner’s Recognized Leaders

Delivering Fit, Not Fad

Halo ITSM — A Recognized Modern Platform

Gartner Recognition: Halo Service Solutions (Halo ITSM) is included among the representative vendors in the 2025 Market Guide—underscoring its strong foundation in core ITSM practices blog.invgate.com.

How FacITFixIT leverages this:

Deep Customisation, No Bloat: We harness Halo’s flexible workflows and advanced configuration capabilities to tailor ITSM precisely to your organisation—no unnecessary layers.
AI-Ready Scalability: When AI or cross-domain service management needs arise, we scale Halo smartly—positioning automation where it supports real business outcomes.

Freshservice — The Fast Time-to-Value Champion

Gartner Recognition: Freshservice, from Freshworks, also appears in the 2025 Market Guide—highlighted for its modern, AI-infused approach to service management ITSM.tools+6blog.invgate.com+6Gartner+6.

How FacITFixIT leverages this:

Rapid Adoption, Elegant Design: We deploy Freshservice with proven templates, quick training, and minimal friction—so teams start delivering value fast.
AI-Enhanced Self-Service: By activating Freshservice’s AI features (e.g., chatbots, knowledge suggestions), we reduce ticket volumes and empower users—even before you ask.

Exclusive Offer

Be among the first to join and shape the future of ITSM with FacITFixIT

Ready to Transform Your IT Operations with FacIT FixIT?

Implementing a right fit ITSM solution is a game-changing step toward optimizing your IT processes and streamlining your service delivery. Gain the tools to manage incidents, improve workflows, and enhance overall operational efficiency.

Let’s connect to explore your IT management needs, discuss your challenges, and collaborate on a tailored solution designed specifically for your business.