We guide you through an effortless onboarding process to seamlessly integrate ITIL frameworks into your organization. Designed for simplicity and efficiency, our out-of-the-box solution ensures you’re equipped to streamline and enhance your IT operations.

Key Features:

• Problem Management: Automate escalation, investigate root causes, and resolve ongoing issues with in-depth problem management.
• Change Control: Plan, track, and execute organizational changes of any scale using HaloITSM’s powerful change management capabilities.
• Release Management: Manage all releases—from minor bug fixes to major software updates—within a single intuitive interface.
• Service Catalogue: Maintain an ITIL-compliant record of all actions performed within the system, ensuring transparency and efficiency.
• CMDB/Configuration Management: Track assets and visualize dependencies between configuration items for better control and visibility.
• Artificial Intelligence: Harness the power of AI with HaloITSM to revolutionize your IT Service Management and future-proof your operations.

Empower your team with transparency and control by managing every aspect of assets, items, and contacts in a single, centralized platform.

Key Features:

• Contract Management: Stay in control of customer contracts. Track dates and documents, and manage billing details efficiently, ensuring compliance with contract data.
• Inventory Management: Easily catalog and track stock, monitor costs, and analyze inventory for seamless traceability. Create items manually or import them from your existing database for convenience.
• Auto-Asset Discovery: Automate asset identification with HaloITSM, streamlining the collection and maintenance of assets to save time and effort.