The Future is Calling

TRANSFORM YOUR IT OPERATIONS WITH AI-POWERED AUTOMATION, UNIFIED WORKFLOWS AND ENTERPRISE-GRADE SERVICE DELIVERY.

We Face IT, We Fix IT, and we’re here for the long run.

Are your service desk operations holding you back?

Do you have fragmented ticketing resulting in slow resolution times?

Is low self-service adoption slowing down resolution times?

If users avoid self-service, operational efficiency suffers, impacting productivity across the system.

Is your ITSM-Solution keeping up with the future?

AI‑powered Service Desk: Freddy AI assistant for ticket summarization, reply suggestions, chatbots, self‑service via knowledge base

Road mapped and Tailored to your Business Needs

At FacITFixIT, we don’t just deploy IT Service Management tools—we design the best-fit solution for your business. Our team specializes in road mapping your ITSM journey, aligning Freshservice capabilities with your operational goals, compliance requirements, and growth plans.

With Freshservice - powered by FacITFixIT - you get: A modern, AI-Powered ITSM platform that simplifies service delivery, automates workflows, and enhances user experience.
Tailored implementation and configuration, ensuring the solution fits your processes—not the other way around.
Ongoing optimization and support, keeping your IT operations efficient, compliant, and future-ready.

FacITFixIT + Freshservice - because the right roadmap leads to the right results.

Freshservice gives you the ability be in control.

Take Command of Your IT Landscape — Complete Visibility, Total Control.

Streamline and Automate Service Delivery Automate repetitive tasks, intelligently manage incidents and requests, and orchestrate service changes from a central, user-friendly platform—reducing time to resolution and improving productivity.

Gain full visibility and control Track, manage, and monitor your IT assets in real-time. Enjoy complete transparency into your service operations, with dashboards and analytics tailored to your business needs.

Empower Teams with AI Leverage Freddy AI to assist with ticket routing, auto-suggestions, and self-service support—enhancing user experience while reducing agent workload.

How Freshservice supports modern ITSM best practices

Freshservice is a flexible, AI-powered ITSM platform that streamlines workflows, scales operations, and embeds best practices without adding complexity.

Automation that works ahead of you. At FacITFixIT, we configure Freshservice to take routine tasks off your team’s plate — from ticket categorization and priority scoring to response drafting.

Agile workflows and smart approvals
We use Freshservice’s low-code automation to simplify processes like employee onboarding and change requests.

Connected assets and services
Through Freshservice’s integrated IT Asset Management, we link your asset data with incidents, changes, and requests.

Fast deployment, built to fit
Every business is unique. That’s why we tailor Freshservice with configurable fields, modules, and layouts so the platform adapts to your workflows, not the other way around.

Collaboration without friction
We help integrate Freshservice with Slack, Teams, and Google Workspace, enabling your people to work where they’re already comfortable.

Unlock seamless IT SERVICE MANAGEMENT with Freshservice + your existing tools

Here’s why you’ll love it:

Centralized Control Manage access, assets, tickets, and endpoints from one unified platform.
Effortless Integrations Freshservice connects with your favourite tools — Zoom, GitHub, Trello, Slack, and more — without custom coding.
Smarter Automation & Insights Automate repetitive tasks and get real-time analytics that drive faster, smarter decisions.
Employee & Agent Experience Boost Reduce friction for both users and IT teams with a streamlined, intuitive interface.
Scalable & Cloud-Ready Whether you're remote-first or hybrid, Freshservice adapts to your environment.

FacITFixIT ITSM Roadmap Analysis

That’s why FacITFixIT partners with Freshservice to assess your ITSM maturity, identify gaps, and design a roadmap that fits your business.

Why Freshservice with FacITFixIT?

Proactive Automation: Automate ticket categorization, priority scoring, and responses — while predictive analytics stop issues before they escalate.
Low-Code Workflows: Adapt faster with drag-and-drop automation. Handle onboarding, change requests, and sprint updates — no dev team required.
Unified Asset & Service Management: Connect IT Asset Management with incidents, changes, and requests. Gain 360° visibility across the service lifecycle.
Fast Deployment, Built to Scale: Get up and running quickly. Customize fields, modules, and layouts to fit your way of working — and scale when ready.
Collaboration Without Friction: Integrates with Slack, Teams, and Google Workspace so employees work in the tools they already use.

The FacITFixIT Difference

We don’t just deploy Freshservice.

We deliver a roadmap that aligns ITSM maturity with your business goals — ensuring adoption sticks and value is realized. At FacIT FixIT, an accredited Freshservice ITSM Partner, we are committed to delivering the highest quality service, and this dedication is reflected in our carefully chosen partnerships.

Contact us now to start your free trial.

Your Next Step: an initial discussion about what a Roadmap Session entails.

Ready to unlock modern ITSM with Freshservice?

Book a FacITFixIT Roadmap Analysis and see how we can simplify, optimize, and future-proof your ITSM.

Schedule your session today.